Privacy Policy

1.     Introduction

At Embo SHERQ, we are committed to protecting your privacy and ensuring that your personal information is collected, processed, and stored lawfully, transparently, and securely.

This Privacy Notice outlines how we collect, use, and disclose your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA). It also forms part of our Terms and Conditions and is governed by the laws of South Africa.

By providing your personal information, you consent to the practices described in this Notice. If you do not agree, you may choose not to share your information, though this may limit our ability to provide services to you.

 

2.      Definition of Personal Information

As per POPIA, “Personal Information” refers to information relating to an identifiable, living individual or an identifiable, existing juristic person.

Examples of Personal Information include:

Full names and initials, Marital status, Identity or passport numbers, Physical and email addresses, Telephone numbers, Race, gender, sex, and pregnancy status, National and ethnic origin, language, Biometric data (e.g., fingerprints, voice, signature), Religion, belief, conscience, culture, Employment, education, financial and medical history, Criminal history, Opinions, views, and preferences, Information about your physical or mental health, Special Personal Information (as defined by POPIA):

• Race or ethnic origin
• Trade union membership
• Health or biometric data

 

3.      Collection of Personal Information

We collect personal information to:

• Provide access to our products and services
• Improve our offerings and customer support
• Fulfill contractual, legal, or employment obligations

 

We only collect information necessary for the intended purpose, and may obtain it directly from you or from public records. With your consent, we may supplement it with information from industry-related sources for a more personalised experience.

4.      Collection of Non-Personal Information

We may automatically collect non-identifiable information such as:

• Browser type or operating system
• Referring websites
• Aggregated service or product preferences

 

This data helps us optimise our website experience and may be shared with third parties in anonymised, aggregated form.

5.      Cookie Policy

Cookies are small data files that help personalise and enhance your experience on our website or applications.

By using our online platforms, you agree to our use of cookies. These enable us to:

• Recognise repeat visits
• Improve your browsing experience
• Detect fraud
• Conduct usage analytics

 

6.      Use of Personal Information

We process your personal and non-personal information for various purposes, including but not limited to:

• Responding to inquiries and feedback
• Creating client or employee profiles
• Conducting identity verification
• Managing accounts and processing payments
• Improving digital experiences
• Legal and regulatory compliance

 

Disclosures to third parties are governed by strict agreements that ensure POPIA compliance and data confidentiality.

 

7.      Personal Information Security

Embo SHERQ implements reasonable technical and organisational safeguards to protect your personal information from unauthorised access, disclosure, loss, or damage.

Security measures include:

• Periodic security reviews
• Internal staff training on POPIA
• Employee consent clauses in employment contracts
• Supplier/operator agreements for third-party processors
• Identity verification procedures

 

Despite these efforts, we cannot be held liable for unauthorised access, as permitted by law.

 

8.      Your Rights Under POPIA

1. Access to Your Information:

You may request confirmation of whether we hold your personal information and, if so, receive a copy or description of that information. Access requests must follow the procedures outlined in our PAIA Manual.

2. Correction of Your Information:

You may request that we update or delete your personal information. We will verify your identity before making such changes.

3. Retention of Personal Information:

Your information will be retained:

• For the duration required by law
• As needed for legal action or investigations
• For as long as needed to fulfill the original service purpose

 

4. Right to Object:

Under Section 11(3) of POPIA, you have the right to object to the processing of your personal information.

 

5. Right to Lodge a Complaint:

You may lodge a complaint with the Information Regulator (IRSA) if you believe your rights under POPIA are being violated.

Information Regulator contact page: https://www.justice.gov.za/inforeg/contact.html

 

9.      Policy Updates and Contact

We may update this policy due to changes in legislation, technology, or our business operations. You will be notified via your preferred communication channel, or you may visit this page regularly for updates.

Contact Us:

Email: info@embosherq.com

Telephone: 082 830 8274